Hospitality and Your Five Star Rating
What You Need To Know As An Airbnb Host
As an Air BNB Host showing hospitality and attending to your guest around the clock seems like a no brainer, but in reality a lot of times you aren’t getting the five stars you desire as a host is because of certain categories that AIR BNB attaches to hospitality. Hospitality is the foundation to a five-star rating on Air BNB. The categories for an Air BNB host is Accuracy, Communication, Cleanliness, Location, Arrival, and Value. Scoring high on all of these categories can lead your way in becoming a super host.
Location / Accuracy / Arrival / Value
Most of the time as a host you can’t help the location of your home (unless you buying a new
property) but for a good rating there are just things you need to make sure you do, and that is to be honest about the location and what is located close to your property. Something that we found to help renters is to think of why you moved there in the first place and share those high lights with
your guest. We also added value because depending on the location of certain properties the value of your rental may be higher also think about what surrounds your property. By making sure those things are taken care of you will fulfill your accuracy rating, location rating, and arrival rating (you might even score some point in value!!!!).
Accuracy / Cleanliness / Value
Make yourself a checklist of what needs to be done before your guest arrive. Below we posted a sample checklist for you.
LIVING & COMMON SPACES
□ Declutter-keep the counters completely open
□ Spray a room spray or use incense
□Sweep & mop the floors the day of
□ Wipe down surfaces with disinfectant
□ Remove & hide personal items
□ Keep extra toilet paper in an easy-to-reach place
□ Have a plunger & scrubber nearby, so they don’t have to ask
□ Clean or disinfect toilet
□ Scrub the bathtub with cleaning products
□ Clean the mirror-no watermarks!
□ Have extra towels nearby
□ Provide travel sized toiletries &feminine hygiene products (http://www.beourguests.org)
□ Have a candle & lighter or Febreeze readily available
□ Have a garbage can next to the toilet
□ Wash the bathmats between each guest
□ Have stapes like coffee, tea, sugar, cream readily available
□ Keep snacks &drinks stocked & easily available
□ Clean your leftovers out of the fridge
□ Make space in a cabinet or fridge shelf for their stuff
□ Make obvious which food is “help yourself” or “not for guests”
□ Dust countertops &put away dishes from drying rack
□ Take out all the trash (from all trash cans!)
BEDROOMS & SLEEPING AREAS
□ Remove & hide your own things
□ Wash all the sheets, blankets, pillow cases before every guest
□ Sweep & mop the floors the day of guest arrival
□ Wipe down all surfaces
□ Provide a lamp, pen & paper ,and clock on bedside table
Value also fits into this category because your property has amenities and what we mean by amenities is does it have a pool, Wi-Fi, cable, new appliances, top of the line furniture. The more luxurious the property is the more value it holds. By following this simple checklist or following something along the lines of this will insure you five stars on accuracy and cleanliness (don’t forget about your value category either you can definitely earn points here)
When renting your home out, things may go wrong or your guest might have question for you. Sometimes even though as a host you pre-plan for the worst and try your best to make sure your guest will have a hassle free stay but life happens sometimes and that’s okay. At this point communication plays a huge role in your guest happiness. Make sure your guest have a working number for you at all time and make sure if there is a problem at your house to make sure you over communicate with your guest so they are aware of things and know you are working diligently to solve their problems. And just that simple by being available, and over communicating with them will help you get the five star rating you need to fulfill the communication section.
Rating and Reviews
Rating and reviews is a huge thing to consider if you want your property to always be rented
and become a super host. Nowadays people go off of review before they go off of a description of your property that you wrote. The business of hospitality is atough one but by using our suggestions as a guide you are guaranteed to get the five star rating you desire. Happy renting readers and don’t forget to log onto our website to check out our latest addition to Be Our Guest.